Sent Fitbit support an update regarding the new charger and failure to charge.The issue seems to be with the watch itself and not the charger - reading through the thread, it seems this is a common problem.I kept the watch charging for 2 full days and tried the reset method- the watch remains lifeless Fitbit support sent me a replacement charger which I received on November 23. Eventually, the watch ran out of battery on November 13, I contacted Fitbit support and provided details of the issue.I tried all the methods to get it to work, and realized this is a common problem based on this Fitbit Community thread.I tried all the power outlets and USB ports around the house. My Fitbit sense started malfunctioning on November 11, I tried to charge the watch when it had 50% battery life left - it did not charge even when the charger was connected properly.My new Fitbit sense was purchased via Amazon and delivered to me on October 18.I hope Fitbit realizes they need to make changes in how they deal with warranty issues & improve on their process. Overall this process took 5 weeks, way too long from a customer service standpoint. UPDATE 4– Today is November 23 & I Finally received the replacement watch & it works. Fitbit could learn a few things from other retailers & how to improve this end of their customer service. UPDATE 3-Received approval to send watch back, mailed back October 24, still no acknowledgement of watch received or replacement watch being sent out, today is November 1st. “we are still working in your case investigating this issue and will contact you as soon as we have a reply.” So I guess we shall see. UPDATE 2- New cable did not work either, emailed support & they responded: I’ll update again whether or not that worked. UPDATE- Fitbit is sending a replacement charging cable, which is to arrive tomorrow. Hopefully they can provide additional training and notify their customer service employees of known issues so they have the information they need to resolve problems more efficiently. I’ve had my Versa for over a year & love it, but I never had to deal with Fitbit’s customer service. If nothing is received by Monday letting me know how this issue will be resolved I will be notifying my credit card company to withhold payment until this is resolved. No resolution offered yet, was told to watch my email. I contacted & spoke to someone at Fitbit support Friday evening.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |